01 · NOTICE THE EXCHANGE
A short model you can adapt.
Alex calls a fictional community centre to ask about a drawing class.
Good morning, Willow Community Centre.
Hello, my name’s Alex. I’m calling about the drawing class.
It starts at a quarter past six on Tuesday.
Sorry, could you repeat the time, please?
Six fifteen.
Thank you. So, that’s Tuesday at six fifteen.
These are authored language examples. Change the details to fit your own situation.
02 · KEEP THE USEFUL PART
Words with a clear purpose.
- I’m calling about …
State the topic near the start.
- Could I speak to …, please?
Ask for a particular person.
- Could you repeat the time, please?
Identify the detail you missed.
- So, that’s Tuesday at six fifteen.
Confirm the information you heard.
Ask about the missing detail“Could you repeat the time?” is more focused than asking the person to repeat everything. Use the same approach for a name, date or address.
03 · CHECK THE MEANING
Choose a useful reply.
Try each question, then read the reason. The answer key is available even without JavaScript.
04 · PUT IT INTO PRACTICE
Take a related adventure.
Practise a related booking exchange in the reservation quest. It uses written choices; it is not live telephone or pronunciation assessment.
Try the A2 related quest →This short lesson targets A2 / B1 practice. The related village quest has its own scene and level choices. Levels are editorial targets, not proficiency certificates.